Shipping policy

SHIPPING POLICY
Shipping Policy – Tony & Charlie

At Tony & Charlie, we aim to deliver a smooth and reliable shopping experience. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing Time
All orders are processed within 2–4 business days.
During high-volume periods (sales, holidays, restocks), processing may take up to 5 business days.
You will receive a confirmation email as soon as your order has been shipped.

2. Shipping Times
Estimated delivery times from the moment your order is shipped:

Europe (EU & UK)
5–12 business days

United States, Canada & Mexico
7–13 business days

Rest of the world
10–15 business days

Delivery times may vary based on customs, local couriers, or external delays outside our control.

3. Shipping Costs
Europe (EU & UK)

* Standard Shipping: €6.99
* FREE Shipping on orders over €50

USA / Canada

* Standard Shipping: €9.99
* FREE Shipping on orders over €50

Rest of the world

* Calculated at checkout

Currency automatically adapts to your region.

4. Tracking
All orders include a tracking number.
You will receive your tracking link by email once your order has been dispatched.
Tracking updates can sometimes take 24–48 hours to appear after the parcel has been handed to the courier.

5. Delivery Issues
If you miss a delivery attempt, the courier will either:

* retry delivery
* hold your parcel at a pickup point
* or return it to us (depending on the local courier)

If your parcel is delayed, lost, or you have questions about your shipment, contact us at:
📩 support@tonyandcharlie.com
We respond within 24–48 hours.

6. Customs & Duties
Orders within the EU do not incur additional customs fees.
Orders outside the EU may be subject to customs charges depending on local regulations.
Customers are responsible for any import taxes.

7. Wrong Address Disclaimer
Please double-check your shipping address at checkout.
If an incorrect address is provided and the parcel cannot be delivered, we are not responsible for replacement or refund until the package is returned to us.