Shipping policy

SHIPPING POLICY
Shipping Policy – Tony & Charlie

At Tony & Charlie, we aim to deliver a smooth and reliable shopping experience. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing Time
Orders placed on a business day are processed within 24 hours. Your order is then prepared and shipped to you directly by our production partner.
During high-volume periods (sales, holidays), processing and dispatch may take a few days longer.
You will receive an email with your tracking link as soon as your order has been shipped.

2. Delivery Times
Estimated total delivery times from the moment you place your order:

Netherlands & European Union (including Sweden and Denmark)
7–14 business days

United States & Canada
9–15 business days

Rest of the world (including the United Kingdom, Switzerland and Norway)
12–17 business days

Delivery times may vary based on customs, local couriers, or external delays outside our control.

3. Shipping Costs
Netherlands, European Union (including Sweden and Denmark), United Kingdom & Norway

* FREE Shipping on all orders

Switzerland, United States, Canada & other countries

* Standard Shipping: €19.95

Currency automatically adapts to your region.

4. Tracking
All orders include a tracking number.
You will receive your tracking link by email once your order has been dispatched.
Tracking updates can sometimes take 24–48 hours to appear after the parcel has been handed to the courier.

5. Delivery Issues
If you miss a delivery attempt, the courier will either:

* retry delivery
* hold your parcel at a pickup point
* or return it to us (depending on the local courier)

If your parcel is delayed, lost, or you have questions about your shipment, contact us at:
📩 support@tonycharlie.com
We respond within 24–48 hours.

6. Customs & Duties
Orders within the EU do not incur additional customs fees.
Orders shipped outside the EU (including the United Kingdom and Norway) may be subject to import duties and taxes, depending on local regulations. These are the customer's responsibility.

7. Wrong Address Disclaimer
Please double-check your shipping address at checkout.
If an incorrect address is provided and the parcel cannot be delivered, we are not responsible for replacement or refund until the package is returned to us.